How long does identity verification take?
Identity verification typically takes 5–10 minutes for most users. In rare cases involving additional document checks it may take up to 24 hours. You'll receive an email confirmation once your account is fully verified.
What are the withdrawal limits?
Withdrawal limits depend on your verification tier. Basic accounts can withdraw up to $5,000 per day. Verified accounts have a $50,000 daily limit, and institutional accounts have no standard limits. You can view your current limits in Settings → Limits.
How do I enable two-factor authentication?
Go to Settings → Security and click "Enable 2FA". We support Google Authenticator, Authy, and hardware keys (YubiKey). We strongly recommend enabling 2FA on all accounts for maximum security.
What cryptocurrencies are supported?
We currently support 200+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), BNB, Solana (SOL), and many more. New tokens are added regularly. You can view the full list in the Markets section.
Is my account insured?
Funds held on the platform are covered by our insurance policy for losses due to security breaches or platform failures. We maintain 95% of assets in cold storage and hold commercial crime insurance through leading global underwriters.
How do I report a suspicious transaction?
If you notice any unauthorized activity on your account, immediately change your password, disable API keys, and contact our security team via live chat or security@crypo.com. We have a dedicated fraud response team available 24/7.